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+346-803-9621 ·

People-focused, innovative professional with 20+ years of experience in instituting strategic thinking, creative directions with attention to detail for organizational excellence. Methodical, responsive leader with motivation to continue career by capitalizing on competency in HR operations, global benefits administration, and employee relations while leveraging background in human capital solutions, program coordination, and organizational development.


  • A reputation for championing company culture through inclusive people operations with focus on diversity and inclusion.

  • A track record of designing cost-effective benefits program for high employee satisfaction or morale with low turnover rate.

  • A mastery in strategic planning, needs assessment, cost optimization, policy implementation, and continuous improvement.

  • An expertise in key performance indicators, trends and variance analysis, forecast development, and report generation.

  • A proficiency in resource maximization, staff retention, employee communications, issue resolution, and risk mitigation.

  • A talent to manage tasks, meet deadlines, and resolve issues utilizing servant leadership skills, analytical problem solving skills, logical decision making skills, good time management skills, great organizational skills, and persuasive work ethic.

  • A capacity to build consensus with executives, cultivate relationships with partners, and drive team building with teams through enforcement of excellent interpersonal skills, active listening skills, and strong influencing skills for shared goals.

Core competencies

Human Resources Management | Human Capital Management | Succession Planning & Execution | Talent Management | Recruitment & Onboarding | Employee Engagement | Staff Management | Performance Management | Training & Development | Benefits Management | Claims & Eligibility Management | Payroll Management | Administrative Support | Program Management | Project Management | Budget Management | Data Analysis | System Management | Records Management | Reporting & Documentation | Crisis Management | Risk Management | Process Management | Change Management | Regulatory & Policy Compliance | Relationship Management | Stakeholder & Vendor Engagement | Cross-Functional Collaboration | Written/Verbal Communications | Multitasking & Prioritization | Adaptability & Flexibility |

Cultural Awareness & Sensitivity

Professional Work Experience

Senior Global Benefits Lead – Americas/EMEA, Shopify, Houston, TX (Remote)     

Mar 2021 –Present

Spearhead global benefits management strategies with alignment to talent value proposition, total rewards principles, government legislation, and employment laws. Supply leadership to global projects team, three to five staff in Americas region, and two staff in Canadian region. Incorporate support, guidance, and coaching to direct and indirect reports.

  • Govern collaboration with benefits operations team to oversee global benefits, retirements, and perks programs from ground up while enforcing information sources, internal feedback, and external benchmarks for competitiveness.

  • Render extensive assistance to leaves operations team to assist with planning of global leaves program for dependability.

  • Moderate project management to champion strategic benefits initiatives from new benefits implementation, global synchronization, and M&A integrations while tracking or assessing risks through underwriting arrangements for integrity.

  • Command benefits budget to produce cost-savings of $2.6M+ in 2023, $240K+ in 2022 in Americas, and $8.5M+ globally.

  • Orchestrate internal and external resources to streamline hiring, resource planning, and vendor relationship management.

  • Maximize financial models, vendor, and internal data analytics to forecast state and insights of benefits program with monitoring, aggregating, or evaluating key performance indicators to determine variances or new opportunities.

  • Cooperate with human resources and employees to accompany in issue resolution of escalated problems or situations.

  • Serves as a fiduciary for the 401(k) plan and committee.

  • Launch new systems from Businessolver, Fidelity, deliver acquisition, flexible perks, EAP system and policy, and annual open enrollments to modernize technological processes for organizational growth.


Benefits Supervisor, Mattress Firm, Houston, TX May 2019 – Jul 2020

Regulated strategy development, implementation, and management of benefits programs, policies, or procedures for 11K+ employees across five regions ranging from 401(k), health and wellness, life insurance, retirement, and disability benefits in accordance with standards. Instituted supervision to 10+ staff from benefits, human resources, and leave administrators.

  • Oversaw employee benefits and departmental budget worth $36.9M+ for fiscal year from schedule development, expense and variance analysis, and corrective actions to influence achievement of financial objectives.

  • Provided coaching opportunities, staff counseling, team motivation, and output assessment to strengthen productivity.

  • Structured timely resolution to employee inquiries to address concerns for inclusive employee experience.

  • Conducted research and qualitative/quantitative analysis of employee requirements, conjoint studies, industry and market trends, and competitor offerings to drive data-driven recommendations for benefits program.

  • Revamped employee benefits ticket processes after accumulation of 350+ outstanding requests to prevent backlogs.

  • Systematized finalization of ticket response one week ahead of schedule to contribute to operational serviceability.

  • Facilitated design of web-based dashboard to centralize benefit program accessibility as continuous improvement to employee onboarding while developing e-magazine to enable comprehensive and informative benefits overview.

Human Resources Benefits Specialist/HRBP, Kirby Corporation, Houston, TX

May 2008 – May 2019

Administrated new plan strategy development, database management, and release monitoring while remaining abreast of applicable regulatory laws with education to beneficiaries on revisions. Initiated ideation and communication of data sets, client information, and cost-effective initiatives to leadership team while aligning with organizational standards.Built partnership with third-party providers to drive appropriate plan execution per regulatory guidelines and provisions.Engaged with internal and external representatives to resolve claims and eligibility issues for organizational effectiveness.Exhibited in-depth analysis to assess legislative changes, market and trend performance, and best practices on benefits.Liaised with leadership team to guarantee alignment during cross-departmental budget reviews for benefit plans.Formalized processes to accommodate service animals in office to adhere to Americans with Disabilities Act.Established knowledgebase data with up-to-date content to streamline human resources policies with utmost accuracy.Fostered information accessibility to internal and external stakeholders to support and optimize audit processes.Fulfilled technology innovations, such as Brainshark implementation, to enhance administrative tracking with cost-savings. Human Resources Office Manager/HRBP, Cardinal Health Pharmaceuticals, Stafford, TX Apr 2006 – Feb 2008Superintended human resources from talent acquisition, staffing management, and timekeeping for 100+ employees while managing PeopleSoft transactions, payroll processing, budgeting, and accounts receivable/payables per employment laws.Led recruitment from writing job descriptions, delivering offer letters, and organizing files into databases while completing pre-employment screening, background checks, and drug tests for quality hiring activities.Handled office workflows from data collection to analysis, correspondences, and communications to stimulate efficiency.Performed administrative activities from meeting coordination, calendar management, travel arrangements, special event planning, project planning, and presentation documentation to assure smooth workflows.Harmonized new techniques to decrease execution time of human resources processes for maximum performance.



Human Resources Associate, Shell Corporation (Shell Exploration & Production Corporation)Administrative Assistant, Shell Services Information Technology International IncorporatedAdministrative Assistant, Shell Services International Incorporated


Bachelor of Arts in Psychology and Organizational Development (GPA: 3.6), Houston Christian University

Master of Science in Leadership, Houston Christian University – Anticipated Completion Date: Summer 2025


Society for Human Resources Management – Certified Professional (SHRM-CP), SHRM |

In Progress


Certified Employee Benefits Specialist (CEBS), ISCEBS | In Progress


People Manager Qualification Certification, SHRM


Human Resources Information System (HRIS):SAP, Oracle, PeopleSoft, Kronos, Workday, Ceridian, iExpense


Applicant Tracking System (ATS):iCIMS


Microsoft Office Suite: Word, Advanced Excel, Outlook, Access SharePoint

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